Contacts:
Post;
Nest Wireless
PO Box 539, St Peter Port, Guernsey, GY1 6HF
Telephone 01481 248360 Email  links@guernsey.net

Other organisations;
Ofcom, Riverside House, 2a Southwark Bridge Road, London, SE1 9HA
Phone 020 7981 3000 Fax 020 7981 3333 www.ofcom.org.uk

C I C R A,  Suite 4, 1st Floor, La Plaiderie Chambers, La Plaiderie,
St Peter Port, Guernsey, GY1 1WG 
Phone 01481 711120 Email info@regutil.gg



Data Protection and GDPR

This company collects information from customers as such as name, address, phone number and email address for the purposes of the operation of the business and the customer's needs. This information is retained for an indefinite period.  Webcam images are only available live or in a self deleting 24 hour time lapse.
We also keep records of equipment installation and dates of changes to the service or systems.
In order to keep track of our assets and to make contact with our customers we need to keep contact details. We do not normally share those details with third parties except for those whom we subcontract certain jobs and to assist us in running the business and providing the customer with service.
The data is recorded and stored either in electronic format or by hand in a written diary, ledger or file in Guernsey.
The data controller is Richard Bird.
Contact details:
PO Box 539, St Peter Port , GY1 6HF
 Email nest@guernsey.net or phone 01481 248360

You have rights under the Data Protection law, should you have a complaint please raise it either with Richard Bird as above or the Data Protection Commissioner

Data Protection Office
St Martin's House, Le Bordage St Peter Port, GY1 1BR
Telephone: +44 (0) 1481 742074
Email: enquiries@dataci.org


Nest does not operate general doorstep selling, telesales operation nor mass mail shots either by letter post or email. Nest does, for example, occasionally advise selected existing and prospective customers of occasional offers and services.

Data Protection act - Personal information is requested from subscribers such as name, address and phone number. This data is kept in an electronic format.



Service Rates :
All rental equipment is repaired and installed free of charge (Excluding Physical Damage)

The rates listed below are for out of hours and non rental / lease items.
Service call out and workshop facilities are charged at the following rates;

10am to 4pm £70 per hour
4pm to 8pm £160 per hour
8pm to 10am £250 per hour
Weekends £160 per hour
Bank Holidays £250 per hour
Christmas/ New Year periods £500 per hour
minimum charge period 1 hour
Preparation and submitting statements and copy invoices £60 per hour, minimum charge £60

Complaints:
Initially direct to Nest and if not resolved through Petty Debts / Royal Court procedures as dictated by Guernsey Law after initial contact with the Office of CICRA